Our Moneyback Guarantee
You will be reimbursed your purchase price for any guaranteed product you return within 30 days of delivery, provided we receive the item undamaged. Please make sure your returns are unmarred and very thoroughly wrapped. Products made to order by our Amish craftsmen--and all other customized products--are not refundable. Please click here for return instructions.
Our CD Exchange Policy
We welcome you to exchange any Mapleshade CD that does not suit your taste, excepting only Mapleshade’s Music Festival because we’re selling it so cheaply. Just wrap the CD well and send it with a note to our Baltimore office. Include your full name, order number, and the disc you’d like in exchange. CDs are non-refundable; exchanges must be:
1. In like-new condition. Be sure to wrap returns well.
2. Postmarked within 30 days of your invoice date
We’ll ship the replacement CD promptly at no cost (U.S. customers only). Please click here for exchange instructions.
General Billing & Shipping Info
• Orders for CDs, CD treatments, brass items, speaker cables and many other in-stock items normally ship in 2 to 3 business days.
• Orders for interconnects, modular furniture, maple platforms, speaker stands, SAMSON racks and other larger, stock items with our clear lacquer finish typically ship in 1 to 2 weeks.
• For stock items, your credit card will not be billed until your order is ready to ship.
• We require a 50% non-refundable deposit for all made-to-order air-dried maple products, custom threading orders, and other custom work when your order is placed. The remaining balance is due once your order is ready to ship.
• All maple products custom-ordered with a Natural Cherry, Deep Rosewood or Satin Black lacquer finish are made to order and typically take about 8 weeks to ship. Our woodworking is done by an Amish family; we can not give status updates for these orders. We will not know the exact shipping date until the made-to-order item(s) are received in Baltimore as part of our bi-monthly deliveries from the family.