Our Moneyback Guarantee
You will be reimbursed your purchase price for any guaranteed product you return within 30 days of delivery, provided we receive the item undamaged. Please make sure your returns are unmarred and very thoroughly wrapped. Shipping charges are not refundable. Products made to order by our Amish craftsmen—and all other customized products—are not refundable. Vinyl and third-party CDs we resell are not refundable. Please click here for return instructions.
Our CD Exchange Policy
We welcome you to exchange any Mapleshade CD that does not suit your taste; we do not offer exchanges for CD release by other labels. Just wrap the CD well and send it with a note to our Baltimore office. Include your full name, order number, and the disc you’d like in exchange. CDs are non-refundable; exchanges must be:
1. In like-new condition. Be sure to wrap returns well.
2. Postmarked within 30 days of your invoice date
We’ll ship the replacement CD promptly at no cost (U.S. customers only). Please click here for return instructions.
We do not offer returns or exchanges for vinyl and third-party CDs we resell for our musicians, P-Vine Records and other labels.
General Billing & Shipping Info
Our prices do not include shipping. The shipping cost is usually calculated after an item is added to your cart, charges are calculated on a per-item basis. We combine shipping and reduce shipping charges when possible as general policy.
Our webstore frequently can not calculate an estimated shipping cost for multi-box shipments. In these situations, orders are processed for the merchandise cost only and notated "Shipping With Be Calculated Later". After you order is received, we will email you the maximum estimated shipping cost for it and make payment arrangements with you for the shipping cost.
We are usually able to lower the estimated shipping cost significantly, but freight charges are dependent on a lot of variables (total shipment weight, physical dimensions of each package, distance the shipment will travel, insurance value, varying discounts and incentives, etc.), so we don't know the actual cost until the order is packed and registered to ship. To expedite the processing of your order, please save payment information for shipping charges to your encryption-secured Mapleshade webstore account.
When ordering multiple items, we're happy to determine the shipping cost manually. Please email [email protected] to request a shipping quote.
• Orders for CDs, CD treatments, brass footers & weights, speaker wires and many other in-stock items normally ship in 1-2 business days.
• Orders for stock modular furniture, maple platforms and component stands normally ship in 2-4 business days.
• Orders for stock speaker stands and SAMSON racks with clear finish typically ship in 1-2 weeks.
• For stock items, your credit card will not be debited until your order is ready to ship.
We require a 50% non-refundable deposit for all made-to-order air-dried maple products, custom threading orders, powder coat finishing, and other custom work when your order is placed. The remaining balance plus shipping cost is due once your order is ready to ship.
All maple products custom-ordered with a Natural Cherry, Deep Rosewood or Satin Black finishes are made to order and typically take about 8 weeks to ship. Because our woodworking is done by an Amish family, we can not provide status updates for these orders. We will not know the exact shipping date until the made-to-order item(s) are received in Baltimore as part of our bi-monthly deliveries from the family.
We offer free local pick-up for pre-paid orders, please contact us to make arrangements.
For Domestic Shipments Within The Continental United States
• Mikrosmooth, Silclear, individual CDs and other small items weighing less then 13 oz. typically ship by U.S. Post Office Ground Advantage.
• Speaker wires, brass footer sets, multi-CD orders, and other smaller items that weight more than 13 oz. typically ship by U.S. Post Office Priority Mail.
• Modular furniture, platforms, speaker stands, SAMSON racks and other large/heavy orders typically ship by UPS Ground.
• Mikrosmooth, Silclear, individual CDs and other small items weighing less then 13 oz. typically ship by U.S. Post Office Ground Advantage.
• Speaker wires, brass footer sets, multi-CD orders, and other smaller items that weight more than 13 oz. typically ship by U.S. Post Office Priority Mail.
• Modular furniture, platforms, speaker stands, SAMSON racks and other large/heavy orders typically ship by UPS Ground.
For Shipments To Alaska, Hawaii, & All Areas Outside Of The U.S.
• Additional charges may apply. Please email sue@mapleshadestore to request an estimate, or call (410)685-4618.
• For customers in Alaska, Hawaii & U.S. territories - speaker wires, brass footer sets, CDs and other smaller items that can ship safely using U.S. Post Office Priority Mail flat rate options can often mail at no additional charge. Orders that can not ship in post office flat-rate packaging are handled situationally and pricing quoted on a per-shipment basis.
• For customers outside of the United States - smaller items normally ship using trackable and insured U.S. Post Office International Services. Orders for modular furniture, platforms, speaker stands, SAMSON racks and other large/heavy orders are handled situationally and pricing is quoted based on a per-shipment basis.
• Additional charges may apply. Please email sue@mapleshadestore to request an estimate, or call (410)685-4618.
• For customers in Alaska, Hawaii & U.S. territories - speaker wires, brass footer sets, CDs and other smaller items that can ship safely using U.S. Post Office Priority Mail flat rate options can often mail at no additional charge. Orders that can not ship in post office flat-rate packaging are handled situationally and pricing quoted on a per-shipment basis.
• For customers outside of the United States - smaller items normally ship using trackable and insured U.S. Post Office International Services. Orders for modular furniture, platforms, speaker stands, SAMSON racks and other large/heavy orders are handled situationally and pricing is quoted based on a per-shipment basis.