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HOW TO ORDER Our website features secure online ordering. We accept online payment by VISA, MasterCard and Discover. If you prefer, you can also order by phone, fax, or U.S. mail: PHONE: Call 1-888-CDMAPLE toll-free. A human being answers the phone during regular business hours (9:00am to 7pm EST). If your reach our voice mail, leave your name and daytime telephone number. Your call will be returned promptly. FAX: Select all of the items you'd like to order using the online ordering system. Once all items have been entered into your shopping cart, print a copy of the shopping cart page. Then, fax your order to (410) 685-4635. MAIL: Follow the instructions above for fax orders, then mail your order and payment to: Mapleshade As always, be sure to include your name, complete mailing address, daytime telephone number, and payment.
GENERAL SHIPPING INFO Most orders for CDs, CD treatment, contact enhancers and vibration control devices are shipped within two business days. We prioritize shipment of orders placed with expidited shipping methods (Next Day Air, 2nd Day Air and 3 Day Select). But, because we are a small company, we can not guarentee same day shipping for any order. Orders containing speaker cables, interconnects, power cords and power strips take 10 - 14 business days to ship. All Clearview cables are handmade and given 3 proprietary sound-enhancing treatments prior to shipment. Because of the personal attention given to each cable, our ready-to-ship inventory is minimal. Cables given our add-on PLUS upgrade take an additional week to ship. Orders for stock-size platforms, amp and speaker stands, and SAMSON racks with clear lacquer finish generally ship within a week. Maple products with toned or black lacquer finish are custom, made to order items. The turnaround time for customized wood products is 6 to 8 weeks.
SHIPPING INFO FOR U.S. CUSTOMERS The shipping charge for your order is automatically calculated by the UPS online database. This price is based on the weight of your order, the delivery options you've selected and your zip code. We do not add a profit margin to our shipping charges and attempt to consolidate packages/shipments to reduce freight costs whenever possible. You will not be charged for your order until all items ordered are in-stock and ready to be sent. Once your order has shipped, you will receive a shipping confirmation and tracking number from UPS. This information will be emailed by UPS to the address provided when your order was placed. If you fail to receive this email, please call 410-685-4618 for assistance.
SHIPPING INFO FOR INTERNATIONAL CUSTOMERS Currently, our website will not automatically calculate the shipping cost for international orders. When your order is received, we will email you the most cost-effective shipping options for the order. We process credit card transactions manually, so we can add in the correct shipping charge for the option you select. Your credit card will not be charged until you approve the shipping cost and your order is ready to ship. We've found the U.S. Postal Service is the least expensive carrier for most international customers. If you have a preferred shipper and/or method, please include this information when placing your order. This will help us process your order promptly.
OUR CD EXCHANGE POLICY We welcome you to exchange any CD of ours that does not suit your taste, excepting only Mapleshade's Music Festival because we're selling it so cheaply. Just wrap the CD well and send it with a note to our shipping office in Baltimore. Include your first and last name, middle initial, invoice number, and the disc you'd like in exchange. Exchanges must be: 1. Postmarked within 30 days of your invoice date; We will ship the replacement CD promptly and at no cost. (U.S. customers only)
OUR AUDIO PRODUCT MONEY BACK GUARANTEE You will be reimbursed your purchase price (excluding shipping) for any guaranteed item you return within 30 days of delivery, provided we receive the item in like-new condition. To return a guaranteed item, please call (410)685-4618 or email orders@mapleshadestore.com to receive a Return Merchandise Authorization (RMA) number. Please make sure your
returns are unmarred and very thoroughly wrapped. Be sure to include a note that includes your
full name and purchasing info. Send all returns to our Baltimore office. Third party products we sell (such as Re-Zero Headphones, SoundSmith cartridges, et al.) are non-refundable. Custom items are non-refundable as well.
WARRANTY AND SERVICE FOR SPEAKERS & ELECTRONICS Gallo Acoustics offers a 30-day money back guarantee for their products and a one year limited warranty. Stock SoundSmith, Cambridge Audio, Cyrus and Kuzma products are non-refundable items which require prepayment. Limited warranty and service for these products is provided by the manufacturer. To ensure their exceptional quality, all SoundSmith cartridges are handmade to order and take several weeks to ship. Delivery times vary for stock Gallo, Cyrus, Cambridge and Kuzma products. Please note, the manufacturers' prices are subject to change without notice. Please call (410) 685-4618 to confirm pricing and availability. Mapleshade modified components and speakers are made to order and typically take 2-3 weeks to ship. Limited warranty and service for modified equipment is provided by Mapleshade. Because the manufacturers' prices are subject to change without notice, please call to confirm pricing and availability.
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