General Billing And Shipping Info
Orders for CDs, CD treatments, brass items, speaker cables and most other in-stock items normally ship within 1 to 2 business days. Orders for interconnects and maple platforms, speaker stands, and SAMSON racks with our stock, clear lacquer finish typically ship within 1 to 2 weeks. Mapleshade modified electronics and speakers generally take 2 to 3 weeks to ship. For stock items, your credit card will not be billed until your order is ready to ship.
We require a 50% non-refundable deposit for all toned or black lacquer finish maple products, custom threading orders, and other custom work. For custom items, your credit card will be charged 50% of the item cost when your order is placed. The remaining balance plus shipping will be charged separately once your order is ready to ship.
All maple products custom-ordered with a Natural Cherry, Deep Rosewood or black lacquer finish are made to order and typically take 6 to 8 weeks to ship. Our woodworking is done by an Amish family. They do not give us status updates. We normally receive custom maple orders from the Amish 6 to 8 weeks after an order is placed, but we will not know the exact date until the order actually arrives in Baltimore as part of our bi-monthly deliveries from the family.
Our Moneyback Guarantee
You will be reimbursed your purchase price, less shipping, for any guaranteed audio product you return within 30 days of delivery, provided we receive the item undamaged. Please make sure your returns are unmarred and very thoroughly wrapped. Custom items are non-refundable. Please click HERE for return instructions.
Our CD Exchange Policy
We welcome you to exchange any Mapleshade CD that does not suit your taste, excepting only Mapleshade’s Music Festival because we’re selling it so cheaply. Just wrap the CD well and send it with a note to our Baltimore office. Include your full name, order number, and the disc you’d like in exchange. CDs are non-refundable; exchanges must be:
1. In like-new condition. Be sure to wrap returns well.
2. Postmarked within 30 days of your invoice date
We’ll ship the replacement CD promptly at no cost (U.S. customers only). Please click HERE for exchange instructions.
Warranty And Service
Gallo Acoustics offers a 30-day money back guarantee for their products. Stock SoundSmith, Cambridge Audio, Cyrus, HifiMan and Kuzma products are non-refundable items which require prepayment. Limited warranty and service is provided by the manufacturer.